APPOINTMENTS/CANCELLATIONS

To reserve an appointment, credit card information will be taken to keep on file. Appointments that need to be rescheduled or canceled will require a 24 hours notice to avoid an automatic NONREFUNDABLE credit card charge of 50% of the service requested.

For "NO SHOW" appointments, your credit card is automatically charged for the FULL amount of the service requested. This charge is NONREFUNDABLE.

ARRIVAL

For new clients, we encourage you to arrive 10-15 minutes prior to your scheduled appointment. For existing clients, please be on time for your appointment. If you are going to be late for an appointment, we ask that you let your lash artist know immediately. It may be necessary to reschedule if you more than 20 minutes late. We will do our best to accommodate you.

Please arrive with clean lashes (make-up free) and do not curl your lashes. Refrain from any caffeine few hours before your appointment as it may cause your eyes to flutter and prohibit you to relax during your application.

ATMOSPHERE

Please respect the right to a relaxing atmosphere for all guests. We ask that you refrain from talking loudly and all cell phone conversations be taken outside. Cell phones and electronics must be turned on silent.  Please do not bring valuables with you; we are not responsible for lost or stolen items.

CHILD SAFETY POLICY

Children are not permitted in the salon. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. We do not have the facilities to care for children. We love children and we hope you understand, we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our clients. YOUR UNDERSTANDING IS GREATLY APPRECIATED.

FORMS OF PAYMENT

We reserve the right to change prices and services at any time without notification. We accept Checks, Cash, Visa, MasterCard, and Discover.

FEFUND POLICY

All service sales and gift card sales are FINAL. Retail items can only be refunded if unused, in its original packaging within 14 days of purchase.